An Integrated Kano Model, Fuzzy Analytical Hierarchy Process, and Decision Matrix for Sustainable Supplier Selection in Palm Oil Industries Indonesia, a Case Study

Industries have to integrate environmental, social, and economic aspects into their supply chain management achieve sustainability. Hence, the industry needs take appropriate actions in choosing right suppliers. The aim of this study is develop a framework for selecting sustainable suppliers by integrating quality tools using Kano model, Fuzzy Analytical Hierarchy Process, Decision Matrix Method. To identify critical sustainability criteria, model clustering criteria selection supplier was used. We then used Process determine weight each criterion applied Method select most supplier. Afterward, proposed implemented one palm oil industries Indonesia validate that applicable useful. shows environmental dimension followed economy social dimension. Quality, pollution control, information disclosures were found be important sub-dimensions selection.